Genesys Cloud AI Guides

AI Guides, the first step towards large-scale agentic AI

Available in Genesys Cloud™ AI Studio, AI Guides helps your teams easily design, deploy, and manage AI-driven experiences without code or complexity. Whether you're using a prompt, process documentation, or past conversations, you can generate instructions for virtual agents that align with your business objectives.

Discover in this video how AI eliminates inefficiencies and helps your team focus on what matters most.

Benefits

• Use natural language to create high-performing virtual agents in minutes, without needing technical teams.
• Apply customizable and directly integrated protections to ensure compliance and consistency
• Test, review, and refine the AI's behavior before deployment
• Enhance the experience with multilingual support and simplified integrations.

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