Nestlé has optimised its customer and employee experience globally across 40 sites by integrating the Genesys Cloud™ platform with Salesforce and artificial intelligence (AI)-powered tools. The future–proof migration was easily flexed to meet local country telephony regulations, with guaranteed service levels and experience across 2,000 brands and 188 countries.

Genesys gave us everything: future-proofed global cloud migration that could easily be adapted for local country telephony regulations and restrictions, with guaranteed service levels and experience whether our users work in the office or at home.

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