Vaillant Group, a European market leader in heating technology, offers its customers maximum convenience and exceptional service. The company’s previous contact center solution could no longer keep up, so Vaillant Austria decided to deploy the Genesys Cloud™ AI-Powered Experience Orchestration platform. With the Genesys solution, Vaillant has been empowered to deliver high-quality service to customers and partners; leverage a rich set of service capabilities; generate detailed reports; and adjust quickly and easily — virtually by pushing a button.

• 53.1% reduction in maximum waiting time
• 50% reduction in average caller waiting time
• Seamless Salesforce integration
• Empowered in-house customization
• Two-week implementation

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