Creating exceptional customer experiences (CX) is a key differentiator for your company. You can differentiate yourself by using a modern Contact Centre as a Service (CCaaS) platform that’s built on open standards and technologies. A cloud platform offers more flexibility and is easier to integrate with systems and services.

This means your IT support teams and developers can build, test and deploy new features and applications, including third-party apps, seamlessly. By integrating third-party applications, you can speed time to market, improve efficiency, maximise your investments and, ultimately, improve customer support and enhance your overall customer satisfaction.

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