Contact center agents face more complex queries with higher customer expectations and more pressure to resolve customer issues. These issues create agent frustration and have a negative impact on customer experience outcomes. Genesys Cloud Agent Copilot uses artificial intelligence (AI) to automate knowledge retrieval, reduce repetitive tasks and enable agents to meet these escalating demands.

Download this solution overview to explore how Genesys Cloud Agent Copilot can enhance your contact center by:

• Improving first-contact resolution and reduce after-call work
• Providing real-time, contextual information that helps with difficult questions
• Enabling quick deployment without IT support or custom development
• Automating conversation summarization and generating wrap-up codes

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