Organizations across the world have experiencedrapid digitization at a pace unlike ever before,as unexpected market forces led them to movefrom technology enablement of operations tofull digitization.

Now, more than ever, customers and employees arelooking for digital-first, connected, and seamlessbusiness interactions. And businesses are lookingnot only to keep up with fast-changing customerexpectations but also maintain their profitability. Todo this successfully, they must find ways to balanceboth by leaning into sustainable innovation acrossevery aspect of business.