As companies of all types and sizes struggle to survive and thrive in highly competitive markets, increasing employee productivity can provide a crucial edge. Even small gains, multiplied across all employees, can drive considerable growth. The less quantifiable benefits can be even greater, as happier, more productive employees are far more likely to deliver exceptional customer experiences — a key to success in the age of the customer. In December 2017, Dell commissioned Forrester Consulting to evaluate the role of display monitors on employee productivity and the ability of firms to improve employee experience. Forrester conducted in-depth, quantitative surveys with 355 respondents, including knowledge workers and hardware procurement decision makers at organizations with 5,000 or more employees. The custom survey was conducted in ANZ (Australia, New Zealand), China, India, Japan, North America, South East Asia, and the United Kingdom. The bottom line: Employees want their voices heard in deciding on the technology that will make them more productive, and they believe improving their hardware (PC, monitor, peripherals) will increase productivity the most. What type of hardware? Among all options, respondents cite a more immersive/larger/better resolution monitor as the top driver for improving their productivity. Firms typically have standard policies on workforce technology refreshes, but displays are too often overlooked. Survey results are clear — to better attract and retain top talent, IT and infrastructure teams must provide more choices on devices and monitors. But the benefits don’t end there. Determining an optimal monitor refresh strategy that considers employee roles and work habits can fuel improved employee experience and, in turn, better customer experience.


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