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Immersive Workshop At
Sixty Vines, Austin

Unlock your customer-centric growth edge

November 20th, 2025

Explore what it really takes to delight customers and turn strong relationships into stronger business outcomes. Together, we’ll uncover where you stand on your customer-centricity journey, how you measure up against your peers, and what true leadership looks like in this space.

Secure Your Spot

Meet the 9 C’s

Through an immersive, hands-on workshop, participants will dive into practical strategies for creating loyal fans instead of just leads, unlocking up to three times greater ROI. We’ll also discuss use cases applying AI in personalization pertaining to the 9 Cs framework.

  • Context

    Tailoring messaging based on market-specific and cultural insights.

  • Content

    Designing compelling storytelling that resonates globally and locally.

  • Campaigns

    Orchestrating audience-first activations that drive engagement.

  • Channels

    Optimizing multi-channel platforms for seamless customer interactions.

  • Conversion

    Deploying data-driven strategies to drive stronger ROI.

  • Company

    Embedding customer-centric values into the organizational DNA.

  • Competitor

    Establishing standout strategies for loyalty and retention.

  • Collaboration

    Breaking silos to foster cross-functional alignment.

  • Customer

    Refining experiences tailored to your target audience.

Agenda

  • Welcome refreshments

    2:30 PM

  • Overview of the 9 Cs Framework

    2:50 – 3:30 PM

  • AI Insights Panel

    3:30 – 3:50 PM

  • Breakout Roundtables & Action Planning

    3:50 – 4:45 PM

  • Networking Happy Hour – Cheers with your peers!

    4:45 – 6:00 PM

Panel Speakers

Cathy Radcliffe
Managing Director, UK
Cathy Radcliffe
Managing Director, UK
Cathy Radcliffe
Managing Director, UK

Register for Customer-Centricity growth edge

Note: all registrations are subject to manual approval to ensure the best experience for all of our attendees. Registering your interest does not guarantee admission.

Fill in your details to secure your spot!

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