Genesys Cloud AI Guides

AI Guides is your first step towards scaled agentic AI.

AI Guides is available through Genesys Cloud™ AI Studio. Teams can easily develop, deploy, and manage AI experiences without coding or complex workflows. Whether using a prompt, a process document, or past conversations, you can generate instructions for virtual agents that align with your business goals.

Watch this demo video to learn how AI can eliminate inefficiencies and help your team focus on what matters most.

Highlights:

• Use natural language to create powerful virtual agents in just minutes, without technical support
• Apply customizable, integrated guidelines to ensure compliance and consistency.
• Test, review, and improve AI behavior before deployment.
• Enhance your experiences with multilingual support and simplified integrations.

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