Genesys named a Leader for 10 consecutive years — and positioned highest in execution.

Driving long-term value in the contact center requires a solution that delivers essential capabilities, flexibility and reliability — and a contact center vendor with the vision to power your unique business use case.

The 2024 Gartner® Magic Quadrant™ for CCaaS evaluates nine vendors on their Completeness of Vision and Ability to Execute. Genesys was recognized by Gartner as a Leader — and positioned highest in execution.

Genesys delivers a solution that enables organizations worldwide, across industries, with key capabilities, including artificial intelligence (AI), end-to-end journey management and workforce engagement management. This solution transforms siloed interactions into connected customer experiences — all from one interface.

Get the full Gartner report and see why Genesys is positioned as a Leader. You’ll also get:

• Key trends driving the CCaaS market
• The Gartner evaluation of technology providers in fast-growing markets
• Tips for navigating the market to choose the right contact center solution

Genesys is a Leader from 2017-2024 and acquired Interactive Intelligence in 2017 who was a Leader in 2015 and 2016 Magic Quadrant report.

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