For the healthcare industry, the onset of the pandemic has brought about transformational, and possibly permanent, change in the use of telemedicine platforms, accelerating access to virtual consultations. With more visits shifting to an online environment, there has been a huge impact on ensuring all patient information is captured accurately, especially when patients are referred to specialist services outside the doctor’s office. A top three Indian hospital chain was looking for a way to automatically extract and consolidate all the information regarding the patient’s entire journey, be it number and length of appointments, prescribed medications, diagnostic investigations, lab tests, etc. and accurately map it with its pricing database. Having the ability to automate the extraction and analysis of the complete data would provide critical insights to help support the patients’ continued journey, and overcome its business challenges.

Key Challenges

• Improving productivity
• Manual data analysis
• Data extraction